Privacy Policy

This Privacy Policy describes how Southern Cross Studios ("we", "us", or "our") collects, uses, and protects your personal information when you visit or use our online platform, including our site and services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Australian privacy principles.

Who We Are

Southern Cross Studios is an entertainment production company offering film and television production, digital content creation, studio rental, post-production services, interview filming, live show production, and talent liaison. Our address is 318 Chapel Street, South Yarra, Melbourne, Victoria, 3141, Australia. We are the data controller responsible for processing your personal information.

Information We Collect

We collect various types of information in connection with our site and services. This may include:

Information you provide to us: When you contact us, use our services, request information, or interact with our site, you may provide us with personal information. This could include your name, contact details (such as email address, postal address, phone number), company affiliation, payment information (processed securely by third-party providers), and any other information you choose to provide in communications or forms.
Information we collect automatically: When you visit our site, we may automatically collect certain information about your device and usage. This information may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data is primarily collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our site and services.
To process transactions and deliver the services you request.
To communicate with you, respond to your inquiries, and provide customer support.
To send you technical notices, updates, security alerts, and support and administrative messages.
To personalize your experience on our site.
To monitor and analyze trends, usage, and activities in connection with our site to improve our offerings.
To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Southern Cross Studios and others.
To comply with legal obligations and enforce our terms and policies.
With your consent, to send you promotional communications, newsletters, and other information about our services that may be of interest to you. You may opt out of receiving marketing emails at any time.

Legal Basis for Processing (for users in regions covered by GDPR)

We process your personal information based on the following legal grounds:

Performance of a contract: When we need the information to fulfill our obligations under a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms. This includes improving our services, marketing (where not based on consent), fraud prevention, and ensuring the security of our site.
Consent: When you have given us explicit consent to process your data for a specific purpose, such as sending you marketing communications. You can withdraw your consent at any time.
Legal obligation: When processing is necessary to comply with a legal obligation to which we are subject.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information and only use it for the purposes for which it was disclosed.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

International Data Transfers

As a company based in Australia providing services globally, your personal information may be stored and processed in countries outside of your own. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws, including ensuring appropriate safeguards are in place when transferring data internationally, such as using standard contractual clauses where required.

Data Security

We implement reasonable technical and organizational measures designed to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information:

Right of Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law. In Australia, this is the Office of the Australian Information Commissioner (OAIC). For users in the EU/EEA, you have the right to lodge a complaint with a data protection authority in your Member State.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small data files placed on your device. They help us operate our site, understand usage, and improve user experience. You can typically manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us by postal mail at:

Southern Cross Studios
318 Chapel Street,
South Yarra,
Melbourne, Victoria, 3141
Australia